Refund Policy

You can apply for a Return or Exchange within 7 days of your purchase

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on our WhatsApp at 0000-0000000.
Return request must be raised within 7 days for all items from the date of delivery.

Valid reasons to return an item 

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong size/colour, or expired)
Change of mind is not applicable for return and refund.

Conditions for Returns

Eligible Items: Only items that are unused, in their original packaging, and in the same condition as when received are eligible for returns. Please refrain from using the item if you intend to return it.
Initiation Period: You have [number of days, e.g., 30 days] from the date of delivery to initiate a return. After this period, we may not be able to process your return.
Proof of Purchase: A valid proof of purchase, such as your order number or receipt, is required for all returns.

NOTE:
It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

RETURN & EXCHANGE PROCEDURE

To initiate a return or exchange for the item(s), please follow the steps outlined below:
Capture a photograph of the defective part of the item.
Repackage the item securely in its original packaging.
Send us a WhatsApp message at [+92-000-000000] with the image of the defective part, and indicate whether you are requesting a return or an exchange.
Proceed to your local courier service to dispatch the package back to us.
If you require further assistance or have any questions, please don't hesitate to ask. We're here to support you through the process.

REFUNDS

Once we get your returned package and you've given us the details for sending your money back, we'll process your refund within 7 business days. If you choose a bank transfer, it might take another 2 to 4 business days for the money to show up in your account.
Delivery charges will not be refunded if customer wants a refund.
Return Address: Suite No B1, Plot 2 H 1/2, Nazimabad block 2, KARACHI